Thank you for using our theme or plugin! Please make sure you always check your specific product documentation and our Genesis Support page prior to reaching out.
Please note that we can not manage support requests by phone or email. If your request meets the guidelines for support, please use our Support Forum, and we will respond as quickly as possible. For any suspected bug, we ask that you provide as much information as possible (ie, your site URL, the screen size at which the error occurs, and the browser you are using).