Overage Pricing
Our pricing plans all have a certain number of “visits” that they can receive every month. Our goal is to set clear expectations about the service you will receive as a brandiD + WP Engine customer.
We will never throttle customers or cut their sites off for getting a traffic spike. Traffic spikes are often a great thing to happen to your site, and we’re happy to be a partner in your growth.
When your number of visits exceeds your plan limit (here’s how WP Engine counts visits), we charge you a small overage for each 1,000 visitors over your limit. The overage cost of $20 per 1,000 extra monthly visitors.
What is the Log Analysis?
The Log Analysis report is a report of the traffic to your site as determined by WP Engine’s definition of a visitor. The report goes into the type of traffic to your site: normal visitors, bots, feeds, and static visits. Also, the report provides you with the top URLs for each type of visitor.
How come Google says my traffic is different?
We understand there might be a discrepancy in traffic we are reporting compared to your analytics provider (Google, Clicky, etc). This is common, and we are happy to explain. For example, Google Analytics does not count pages that don’t have Google Analytics tracking code (e.g. your /wp-admin/), visitors not running javascript or running ad blockers, pages that don’t fully load, and non-HTML pages (such as your RSS feed, hot-linked images, etc).Keep in mind, multiple hits from a single IP address within a 24hr period is considered “a single visit” and counts towards your plan’s visit allocation. Page views triggered by a “bot” do not count as a visit. Learn more about how WP Engine counts visits.
What if I consistently have more visitors than my plan allows?
The goal of your site should be to grow your visitors, and so that hopefully means you outgrow the plan you start with at WP Engine. If your site just barely exceeds your plan limits month-over-month, you’ll simply receive overage charges. However, once you pass a certain level of monthly visitors, it may make more sense to upgrade to the next plan.
How are overages billed?
The overage will be charged to the card you have on file on your billing date. It is quite possible you have prepaid for a full year. If this is true, you will still be charged monthly for overages. You will receive an invoice for the payment after you are charged. The Charge will display as “Visitor Overage Charge”.
